Free Shipping $50+ | Free 30-Day Returns

Free Shipping $50+ | Free 30-Day Returns

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Shipping & Returns

We trust that you will be delighted with your purchase from My Carry Potty, but if you are not satisfied with your product for any reason, please send it back to us in the original packaging and we’ll be happy to refund or replace it.

We trust that you will be delighted with your purchase from My Carry Potty, but if you are not satisfied with your product for any reason, please send it back to us in the original packaging and we’ll be happy to refund or replace it.

FAQ

Returns

You have 30 days from purchase
to return your items. All returned items must be in the original packaging and unused.

If we discover the returned product does not meet these conditions upon inspection, we reserve the right to refuse a refund on the item.

Returns or exchanges may be limited based on the misuse or mishandling of the product.

We're dedicated to processing your requests as quickly as possible. You'll receive an email confirmation once the exchange or refund has been initiated, generally within 48 hours or less.

To initiate a return, simply contact our customer service team within 30 days of receiving your item.

Once we receive the returned item(s), we will process your refund to the original payment method. Please note, it may take 5-7 business days for the refund to appear in your account, depending on your bank.

Shipping

Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed the following business day.

We offer a variety of shipping options depending on your location. You will have the option to choose your preferred shipping method during checkout.

Enjoy free US standard shipping on all orders $50+.

Once your order ships, you will receive a confirmation email with tracking information.

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